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FTe Installer Portal Manual

Marisa Potgieter
  • Updated

installer portal manual

Installer portal manual

This instruction set is intended to help navigate the Fleetcomplete installer portal.

Start using the installer portal 

The installer portal links:

Nordic countries installer portal link Netherlands installer portal link Germany installer portal link Austria installer portal link Greece installer portal link Denmark (DALO) installer portal link

  1. To log into the Fleetcomplete installer portal, first determine the correct instance you need to log into and use the provided link as well as the provided PIN codes for the instance.

  1. Pick the reseller and continue 

  1. Use the lookup tool

  1. Device IMEI or ID

  1. Device serial number 

  1. Vehicle plate

What is the type of visit? Determine type of visit:

  1. Installation.
  2. Repair/Service call.

  3. Device change/SWAP.

  4. Uninstall.

Installation

After installation log into the portal and look up the device IMEI. Validate data incoming from the device:

1. Data should be coming in with current time stamp and OK

  1. Ignition should be switching from ON to OFF

  2. GPS signal should be OK

  3. CAN data should be coming in and OK

  4. Check if digital outputs should provide data Immobilizer DOUT2/Buzzer DOUT1 and if needed try to      toggle the mode with the buttons On/off/Follow Org Settings

  5. In cases where Fuel calibration is required (TRUCK/TACHO installations) Click Tank 1 (and Tank 2 if secondary fuel tank is installed on vehicle)

First row should be 0=0

Second row should be 100=XXX, where XXX is full fuel tank capacity in deciliters

When installing FTe with OBD harness, you will encounter an extra option for the selection of vehicle make in the installerportal.

You will be able to select the vehicle brand here.

When installing FTe with Harwire harness this option will be different.

Here you will be able to select vehicle make, and enter the provided number as to be found on:vehicles.ruptela.com

  1. Generate installation report and fill in all installation details:

  1. Vehicle plate number should be entered in capital letters and digits

  2. Make sure you try and enter Vehicle Year, and be sure to enter Make and Model.

  3. Make sure Company is correct.

  4. Enter any Added or Changed hardware, for example: Installed FTe, Installed FTe OBD Y Cable.

Ignition connected to Fusebox.

  1. Brief description Work, time used, where the unit is installed, connected wire colours etc.

  2. Make sure Client representative name is entered..

  3. Enter Client representative email if provided.

  4. Enter current Odometer reading, (select KM or Miles by using dropdown)

Repair/Service call

When performing a repair or service call, always remember to file an installation report and follow the steps to generate installation report and fill in all installation details:. (See 2.1.g.)

Device Change/SWAP

When performing a Device Change or SWAP use the Device Change functionality as following:

  1. Look up Vehicle License plate:

  1. Click the line containing the vehicles current information:

  1. Click Device change Button:

  1. Enter IMEI or ID of the new device and Click Continue:

  1. File an installation report and follow the steps to generate installation report and fill in all installation details:. (See 2.1.g.)

Uninstall

When performing a Uninstall or Demontage use the Device Change functionality as following:

1. Look up Vehicle License plate:

  1. Click the line containing the vehicles current information:

  1. Click Demontage report Button:

  1. Fill in the Demontage report (or Uninstall report)

  • Make sure to enter what was uninstalled and time needed for the job.
  • Make sure Client representative name is entered..
  • Enter Client representative email if provided.

What to do when reports have been finished

  • Make sure you take pictures of repairs, additions, questionable situations.
  • Make sure to take pictures of vehicles license plate, vin number and installation location of the hardware, connected wires, etc. this can be requested by our team for various reasons.

NB! Be aware all examples above might be shown in different languages depending on the reseller and login used. 

Vision AI camera -  Steps for Demontage report in Installer app

Follow the steps below to submit a Demontage report in Inataller app for Vision AI camera: 

  1. Login to Installer app.
  2. Pick a reseller and choose Vision AI cameras.

  1. Add the IMEI of the device and click on the "Lookup" button.

  1. Click on the "Demontage report" button to start create a report. 

  1. Add all the necessary information to the demontage report and click on the "Terminate and send report" button. 

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